Privacy Policy

Personal information we collect

• Account & profile: name, username, email, password (hashed), preferences, content you submit.
• Transactions: purchase/subscription records, invoices/receipts, partial payment details via payment providers (we do not store full card numbers).
• Device & usage: IP address, device identifiers, browser type, pages viewed, referring URLs, timestamps, cookies/similar technologies.
• Communications: messages to support, feedback, and related metadata.

How we use personal information

• Provide and operate the Service, create and manage accounts.
• Process payments, deliver purchases/subscriptions, and provide customer support.
• Improve performance, features, and user experience (including analytics).
• Send service messages (e.g., security, billing, policy updates) and, where permitted, marketing you can opt out of.
• Protect the Service: detect fraud, prevent abuse, and enforce our terms.
• Meet legal, tax, and regulatory obligations.

How we share information

We do not sell personal information. We may share it with:

• Service providers (e.g., hosting, analytics, email delivery, customer support tooling).
• Payment processors to process transactions.
• Professional advisers (legal, accounting) where necessary.
• Authorities or others where required or permitted by law, or to protect rights and safety.

Cookies and analytics

We use cookies and similar technologies for essential site functions, remembering preferences, and measuring usage. You can control cookies through your browser settings; some features may not work without them.

International transfers

Some providers may process or store information outside New Zealand. Where we do this, we take reasonable steps to protect information and to ensure safeguards consistent with NZ privacy requirements.

Retention and security

We keep personal information only as long as needed for the purposes above, unless longer retention is required by law (e.g., tax and accounting records). We use reasonable security measures such as access controls, encryption in transit where supported, and monitoring. No method of transmission or storage is completely secure.

Your rights (NZ Privacy Act 2020)

You can request access to, and correction of, personal information we hold about you. If we do not make a requested correction, you may ask us to attach a statement of correction. To make a request, contact us using the details below. We may need to verify your identity before responding.

Complaints

If you have a privacy concern, contact us first and we will try to resolve it. If you are not satisfied, you can complain to the Office of the Privacy Commissioner (OPC): privacy.org.nz.